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Pakistan · Android · iOS · PC

P999 Deposit Not Received? Fixes

A deposit that leaves your wallet but does not show in the app is stressful. Follow these checks before paying again.

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Why a Deposit Can Stay Pending

Network delay

Wallet confirmations sometimes reach the operator late, especially at busy hours.

Wrong amount

Paying a different amount from the order can stop automatic matching.

Expired order

Paying after the cashier order timed out may need manual review.

Missing reference

Some channels need the transaction ID entered in the app.

Step-by-Step Checks

  1. 1

    Check your wallet SMS

    Confirm the money actually left your JazzCash or Easypaisa account and note the transaction ID.

  2. 2

    Open My Records

    In Profile › My Records see whether the deposit shows as pending, failed or success.

  3. 3

    Wait a short time

    Give it some minutes and refresh before doing anything else.

  4. 4

    Contact Support

    Send your user ID, amount, time and transaction ID with a screenshot of the receipt.

What Not to Do

  • Do not pay the same order twice
  • Do not send money to a number given in a private chat
  • Do not share your wallet PIN with anyone, including “agents”

Play Responsibly

  • Only adults 18+ should use gaming apps.
  • Set a budget and never chase losses.
  • Never share your password, OTP or withdrawal password.
  • Use only official links and in-app support.

Frequently Asked Questions

Refresh after a few minutes. If My Records still shows pending, contact in-app support with your receipt.